Privacy Policy

Kolors Healthcare Private Limited ("Kolors") is committed to implementing measures designed to protect the privacy of those using our services and accessing this website ("the Website"). It is clarified that the term "Kolors" shall include its affiliate and associate companies, directors, officers, employees or cyber doctors. Although Kolors respects the privacy of all those who visit our website and use our online services through computers, mobiles or otherwise, we do collect certain relevant information from and about our users. Except as set forth within this Privacy Policy, our Terms of Service, our Disclaimer and other published guidelines, we do not release personally identifiable information (as described below) about users of this website without their permission.

Ownership of the Website

This website is owned and managed by Kolors. All information and content provided on this website shall be the sole property of Kolors, and all rights for distribution are reserved with Kolors.

Effect of this and related documents

This Privacy Policy, our Terms of Service, our Disclaimer, and other published guidelines govern your interaction and use of this website.

Periodic policy changes

Please note that Kolors may review its Privacy Policy from time to time as it may deem fit (e.g., to track technology and/or legal changes), and hence this Privacy Policy is subject to change. We strongly suggest that you bookmark and periodically review this page to ensure continuing familiarity and awareness with the most current version of our Privacy Policy.

Opt-out option

If you would like to have your personally-identifiable information removed from Kolors databases, please contact Kolors directly. We will use reasonable efforts to comply with your request. However, there will be residual information that will remain within Kolors databases, access logs, and other historical internal records, which may contain such personally-identifiable information.

You requesting available information about you

If you want to find out what information Kolors has in its database about you, please contact Kolors directly. Please include your name, e-mail address, and other information in the same format that you originally supplied to Kolors so we can be more certain of matching your request to the correct information.

Information we may gather

Kolors offers online resources designed to provide health, medical, and product-related information and services such as chat with a doctor, online discussion forums, communities, counselling services, phone consultations, and e-mail communication. For the said purpose, certain personally identifiable and non-personally identifiable information has to be gathered, relied upon, and used, as described below.

Non-personally-identifiable information

General When users come to our website, we collect and aggregate information indicating their home server but not their e-mail addresses. Such information helps us identify the most popular content and portions of our website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review, and thereafter it is superseded by more recent information. This website uses cookies to better the user's experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device.

"Cookies" We also use "cookies" - that is, small text files placed on your computer's hard drive/ mobile - to help you in getting faster access to this website's contents and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend at any particular area of this website and in particular Kolors services you choose to use. Cookies are only read by the server that placed them and are unable to execute any code or virus. Cookies allow Kolors to serve you better and to personalize your web-browsing experience. Nevertheless, you can control how and whether cookies will be accepted by your web browser. For more information on how to do this, please refer to the documentation accompanying your browser or third-party websites.

Personally identifiable information


In certain areas of this website, we require that you provide us with personally identifiable information in order to be able to use that portion or those portions of this website. For instance, the names and contact information of persons who visit our website are added to our database (presently maintained in Hyderabad, India) so that, for example, they may be contacted in the future regarding Kolors products, services or future opportunities. Such contact may occur by e-mail, telephone, or mail, as Kolors deems appropriate.


Kolors may also collect health information about you that you provide while inquiries/ raising queries or during the treatment/ responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records, etc.).

Billing Information

As some of the services provided by Kolors are paid services, Kolors may require additional information pertaining to your contact details, billing address, credit card information, etc. All such information collected is for the purpose of providing consultancy and counselling services to you. We may also collect information from you if you subscribe to any of our regular newsletters. Providing us with the aforesaid information is optional. However, in some cases, it may not be possible for us to provide the service in question without receiving certain information from you.

How we use the information we gather

Kolors will use the information received to provide services in the best interest of the users. You agree and understand that apart from Kolors and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems, may have access to your personal data. Kolors has not entered into non-disclosure agreements with such third parties. You consent to such persons having access to your information.

How We Use Non-Personally Identifiable Information We aggregate data on users' home servers for internal review purposes in order to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviour of our users. Following such internal review, such aggregated information is then superseded by more recent information.

How We Use Personally-Identifiable Information Kolors provides notice to users that personally identifiable (i.e., non-aggregated) information will be collected during the web-browsing process. This Privacy Policy also serves as a notice that such information is collected under those circumstances. Kolors may use such information to enhance your experience by providing such information to appropriate third parties, including any outsourcers, as reviewed and selected by Kolors.

Additionally, Kolors shall use the information provided by you to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to the same. Kolors shall make best endeavours to securely store the information supplied and the response provided. Kolors may also produce reports on the use of the services utilised by the user to monitor and develop the services.

With your permission, academic institutions and/or Kolors may use your data for case studies, wherein your name, age, ailment and other details may be revealed. In these instances, we shall inform you in advance and obtain your consent for the same. You will have the choice to opt-out of the study.

Kolors reserves the right to disclose the information contained in our access logs concerning any user as we reasonably feel is necessary to protect our systems or business. In particular, we reserve the right to disclose such information when a user is in violation of our current or later Terms of Service, Disclaimer, Privacy Policy, or other published guidelines or initiates or participates (or is reasonably believed to participate) in any illegal activity, even without a subpoena, warrant, or other court order, and to disclose such information in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law.

Other causes of the release of data may include but are not limited to

  • taking precautions against liability issues;
  • to assist government enforcement agencies;
  • to investigate and defend Kolors against third-party claims or allegations;
  • to protect the security or integrity of the website and/or services provided by Kolors; and/or
  • to protect the rights, property, or personal safety of Kolors, users of the website, and any other person.

Kolors shall be entitled to share your information for business reasons such as reorganization/ divestment of its business through sale, merger, or acquisition. Kolors will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.

Consultancy and counselling are intended solely for your use. All information is tailored to meet your individual situation/circumstances (on the basis of the information furnished by you) and is, therefore not appropriate to be shared with others. You shall not, without prior written permission from Kolors share this information with any person whosoever, and/ or alter or edit the same.


Kolors disclaims any liability arising out of sending a transaction verification code to the prospective user on the telephone number provided by him /her or otherwise, despite opting for DND services.

How the User Can Access or Correct Information

In order for Kolors to provide effective consultancy and counselling services, you shall be required to provide full, complete information and updated information pertaining to the ailment (including but not limited to your medical history). Kolors shall be entitled to presume that the said information provided by you is true, correct and updated.

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an e-mail as per the contact details stated herein. Where offered, you also may update your personal information by modifying information that you previously have entered into forms or data fields on our website.

Please note that Kolors shall not be responsible in any manner whatsoever for the wrong diagnosis and/ or prescription. We will use reasonable efforts to correct the incorrect information. We use this procedure to better safeguard your information.

Data Security

Kolors will take reasonable steps to protect your personal information as it is transmitted from your computer and/ or mobile to our online resources and servers, as well as to protect personal information in its possession from unauthorized access, disclosure, alteration or destruction. Due to the nature of online consultancy, chat and counselling, it is your personal responsibility to secure your own copies of your passwords and related access codes for our online resources.

You must promptly notify Kolors of changes to (a) your account or membership number, (b) your address, and (c) any other information as you may deem fit (including but not limited to information pertaining to your health). You must also promptly notify Kolors if you become aware of any actual or potential breach of security, such as the unauthorized disclosure or use of your member identification, user name or password, etc. We will be mailing you newsletters and updates from time to time, and you agree and understand that this will not be in violation of the Privacy Policy herein.

Third-party website

In the event that you access any third-party website through this Website, Kolors highly recommends that you consult the respective privacy policy, Disclaimer, and terms of use of that website. These links are provided solely as a convenience to you and not as an endorsement by Kolors of the content on such third-party websites. Kolors does not and cannot control the contents and activities of other websites.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform, respectively.

Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or e-mail.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example:

Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking, and therefore, this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


This website and e-mails received by you may include surveys that seek your feedback on the services provided to you by Kolors. This information is used to improve our services and identify Website and service enhancements. By providing Kolors with any information or ideas, you acknowledge that Kolors is free to use this feedback for any purpose whatsoever without any compensation to you.


By using the website, you agree that the terms set out in this Privacy Policy are reasonable. If you do not think they are reasonable, you must not use this website. You fully and completely understand the contents herein and agree to the same. You are acting of your free will and consent to the contents herein.